Market: Welcome to Market!
Welcome to Market Platform!
What is Market Platform?
Market Platform is not a conventional CRM system (Customer Relationship Management). Like a standard CRM, it provides a central place where Go Auto can store customer data, track customer interactions, and share this information within the organization. Unlike a conventional CRM system, Market Platform is also used to manage the inventory at the store.
Market Function Summary
Below is a quick summary of the functions within Market. These functions will change based on your role within the dealership/Market.
Dashboard is your hub for information such as open opportunities, sold deals, tubed opportunities, and pending tasks.
Appointments provides an overview of your upcoming appointments. You can confirm, cancel, and check the details of any apps you have scheduled.
Customers is used to add new customers and search existing ones.
Opportunities is used to search for sales opportunities that are assigned to you.
SMS is used to send text messages to your customers directly from Market.
Deal Log allows you to review the deal log and check the status of current deals. You can see if a vehicle is Pending, Approved, Sold, Signed, Tubed, Delivered, Posted, or Carry Over.
Leads will show you the current leads that have been assigned to you.
Inventory is how you will access your store's new and used inventory. You will also be able to view photos, AMIVC inspections, vehicle descriptions and more.
Used Vehicles is a tool used by the Wholesale Team to acquire vehicles from outside of Go Auto and distribute them amongst the group.
Service is used by Advisors as well as Technicians to check the status of ROs. It is also used to send service walk-around videos to customers. It will also be used for payments and capturing go cards for service customers. (This feature is not yet available)
Tasks is where you can go to see your current tasks. It is essentially your to-do list.
Still Need Help?
What do I do if I have questions, or if something isn’t working as expected?
Reach out to us at marketsupport@goauto.ca and we will be happy to help!